Privacy Policy

Effective Date: 19th July 2024

1. Introduction

Welcome to SafaCRM. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using our services, you agree to the terms outlined in this policy.

2. Data Collection

2.1 Types of Data Collected

• Personal Information: Name, email address, phone number, postal address, job title, company name, and other identifying information.
• Usage Data: Information on how you use our services, including IP addresses, browser type, access times, and pages visited.
• Communication Data: Records of communications between you and our support teams.

2.2 Methods of Collection

• Directly from You: When you fill out forms, create an account, or communicate with us.
• Automatically: Through cookies, web beacons, and similar technologies.
• From Third Parties: Such as partners, data brokers, or public databases.

3. Use of Data

3.1 Purpose of Data Use

• To provide, maintain, and improve our services.
• To personalize user experience.
• To communicate with you regarding updates, offers, and support.
• To analyse usage trends and measure the effectiveness of our services.
• To comply with legal obligations and protect our rights.

3.2 Legal Basis for Processing

• Consent: When you have given explicit consent for specific purposes.
• Contractual Necessity: When processing is necessary for the performance of a contract.
• Legitimate Interests: For purposes such as improving services, ensuring security, and business operations.
• Legal Obligations: When processing is necessary to comply with legal requirements.

4. Data Sharing

4.1 Third-Party Sharing

• Service Providers: We share data with vendors who provide services on our behalf, such as hosting, analytics, and customer support.
• Business Partners: With partners who offer complementary services or products.
• Legal Authorities: When required by law or to protect our rights.

4.2 International Transfers

Your data may be transferred to and processed in countries outside of your own. We ensure appropriate safeguards are in place to protect your data in such instances.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Once data is no longer needed, it is securely deleted or anonymized.

7. User Rights

7.1 Access and Control

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to certain conditions.
• Restriction: Request restriction of processing under certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to certain types of processing.

7.2 Opt-Out Options

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Cookies and Tracking Technologies

8.1 Use of Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings or by using our cookie management tool.

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

10. Contact Information

11. Compliance

11.1 Regulatory Adherence

We comply with relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR).